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Our flexible visiting arrangements

We’ve introduced extended and more flexible visiting times at QMC and Nottingham City Hospital in response to patient, visitor and carer feedback. The new visiting times on adult wards are 11am-8.30pm (daily).

Please note, maternity services, children’s wards and critical care areas may differ from these times. Please check for individual ward times before you visit.

When visiting a patient in our care, please respect our Visitors’ Code. You can view this here:

Respect

Patients need energy, privacy, time and space to receive care, treatment and rehabilitation from a range of healthcare staff:

  • We ask visitors to be sensitive to the needs of your relative or friend and neighbouring patients
  • Avoid overwhelming patients and the space; one to two visitors at a time works well
  • Be understanding if staff ask you to step away or leave the ward for the benefit of any patient. Sometimes patients have tests and treatments both on the ward and in other hospital departments
  • We have a zero tolerance policy towards all forms of abuse and violence

Assist

Here are some ways you can help and support your relative or friend:

  • Give the nurse all the medicines your relative or friend takes, including tablets, liquid medicines, insulin, inhalers, eye or ear drops, nasal sprays, patches and creams
  • Let the nurses know if you act as their carer so that we can support and involve you as much as you wish
  • Bring in clean clothing and well-fitting shoes or slippers for them and take dirty clothes home. Being up and dressed, when appropriate, has been shown to benefit patients of all ages
  • Bring in any items that assist them in daily life, e.g. glasses, hearing aids, dentures, walking aids etc.
  • Be active together – do puzzles, play games, encourage them to move about, go for a walk (check with staff first) etc.
  • Encourage your relative or friend to eat and drink (as appropriate). If they would like your support at mealtimes, you are welcome to stay with them
  • Check if your relative or friend needs a rest
  • If your relative or friend is approaching the end of their life, we will support you. Ask us about SWAN care

Safety

  • We ask relatives and friends to allocate one person to contact the hospital for updates and to share news with others as their loved one wishes
  • Poorly people welcome quietness; we ask visitors to silence phones and keep noise to a minimum
  • Don’t take photos or videos of patients, visitors or staff or comment on social media about other patients, visitors or staff without consent
  • Avoid distracting or interrupting staff who are checking and giving medicines and other treatments
  •  If patients or visitors have concerns about any form of safety in our hospital, or don’t feel they have been listened to, we ask that they speak to the Ward Manager, Matron, Deputy Chief Nurse or contact our PALS team on 0800 183 0204 or PALS@nuh.nhs.uk This includes concerns about cleanliness, safeguarding, standards of care and treatment

Protect

Patients can easily pick up infections, and so can visitors. Please follow these simple steps:

  • If you have a heavy cold, or flu, or have had diarrhoea and/or vomiting in the last two days, please don’t visit
  • Wash your hands with the gel provided as you enter and leave. It’s always okay to ask staff if they have cleaned their hands before they touch a patient
  • Sit on chairs but not beds
  • Don’t touch drips, needles, catheters, wounds, dressings, monitors etc.
  • No fresh flowers – sorry, the water in vases can carry germs
  • Use visitor toilets only. These are off the ward, please ask for directions
  • Ask our staff whether it’s appropriate for young children to visit

Feedback

We value and appreciate honest feedback during and after your relative or friend’s stay. Ward staff can show you how to give this, or visit www.nuh.nhs.uk/share-your-feedback

Smoking

No Smoking Sign

Smokefree 

Smoking tobacco and cigarettes at NUH is not allowed.  This applies to all patients, visitors and staff.

Whilst you are at NUH, please do not smoke anywhere inside or outside our hospital buildings.  

 

Help and support to stop smoking

If you are a patient at NUH and you would like support to stop smoking, please speak to your clinical team.

We can also talk to you about the options for helping you if you need to stay in hospital.

You can also get free help and support to stop smoking at any time:

Call the free Smokefree National Helpline to speak to a trained, expert adviser.

Call now: 0300 123 1044

All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm.

You can find all the information and free resources to help you quit on the Smokefree website here.