Openness and transparency

Occasionally, patients are involved in a safety incident when in our care. A small number of these incidents cause harm.

When things go wrong, we have a duty to inform our patients what has happened. This is very much part of our culture.

We are committed to talking to patients/carers at a very early stage to understand what has happened and, where necessary, learn to prevent them happening again to improve the safety of our future patients.

Useful information