Quality, safety and experience

Our quality priorities 2017/18

Reducing harm

  • Acting ‘harm-free’ in every interaction with every patient
  • Helping each patient get up and dressed as soon as they are well enough
  • Thinking ‘safety-first’ in every drug prescription or administration

 

Recognising and rescuing

  • Taking all observations on time, and escalating quickly
  • Advising each patient smoker to give-up, and referring for cessation help

 

Respecting

  • Sharing information about treatment (including end of life care) and transfer with each patient and (with patient agreement) their relatives
  • Being considerate and kind to each patient (and their loved ones), and to each colleague

 

Predicting

  • Thinking ahead to reduce delays for each patient

 

Giving confidence

  • Helping keep our hospitals cleaner and clutter-free 

 

Useful information