Hayward House services

The services offered at Hayward House are complemented and supported by a large number of volunteers.

Inpatient unit

Admission may be required for patients who have a more complex mixture of physical, emotional, social or spiritual needs. Referral for admission is usually through the patient’s GP if the patient is at home. If the patient is an inpatient at QMC or City Hospital referral is done through the Hospital Palliative Care Team with their consultant’s approval. Admission to Hayward House is determined by the patient’s needs, and the needs of their family and carers.

Please view the Hayward House information booklet:

Contact details

Direct phone: 0115 962 7619
Via City Hospital switchboard: 0115 969 1169 Ext: 57080 (reception), 57079 (nurses’ station) or 52042 (office)
Fax: 0115 9627779

Visiting times

10.45am to 11.45am and 2pm to 8pm

Hayward House inpatient area Hayward House inpatient reception desk

Day Therapy

Day therapy has up to 22 places each day for four days a week, and provides facilities and support for community patients and their families, as well as for inpatients.

Contact details

Direct phone: 0115 840 2698
Via City Hospital switchboard: 0115 969 1169 Ext: 59698 or 56502
Fax: 0115 962 7779

Hayward House Day therapy seating areaHayward House Day therapy kitchen


Clinics are held at Hayward House on a Tuesday by Dr Patrick Costello, Dr Bisharat El-Khoury and Dr Sim Koon. Consultants in Palliative Medicine. Patients are also seen in outpatients by Dr Pradeepa Gunawardane, Consultant in Pain Management. Dr Andrew Wilcock and Dr Vincent Crosby attend oncology and respiratory clinics held on the City Hospital site.

Contact details

Direct phone: 0115 840 2698
Via City Hospital switchboard: 0115 969 1169 Ext: 59698 or 56502
Fax: 0115 962 7779

Outpatient desk

Counselling and Bereavement

Counselling and bereavement support are provided by a team of counsellors. Patients and relatives including children are seen.

Complementary therapy

A range of holistic therapies is offered to patients and carers, with the aim of promoting relaxation and a sense of wellbeing. At present, referrals are made by consultants at Hayward House, day care staff, Hayward House inpatient staff and community Macmillan nurses. Therapies are provided either in the purpose-built therapy unit or at the bedside for inpatients. Therapies offered include massage, aromatherapy, reflexology, hypnotherapy, Reiki and Indian head massage.

Hayward House Complementary therapy

Study centre

The unit also has a well-equipped, modern study centre. A wide variety of subjects and staff are taught. There are regular sessions to teach medical students, GPs and hospital staff. The unit focuses on teaching symptom control, palliative care and communication skills training.

Contact details

Telephone: 0115 969 1169 Ext: 56778

Research centre

A research team led by Dr Wilcock is based at Hayward House and looks at research into the relief of symptoms. National and international research is conducted. Research from Hayward House is published in peer reviewed journals.