Hayward House

The inpatient unit at Hayward House has 20 beds, divided over 4 bays and 4 side rooms. Patients are admitted either directly from home, referrals are made by Community healthcare professionals, or from an NUH bed. Patients are admitted under the care of a Palliative Care Consultant for a short period, ideally no more than a few weeks. Many patients return home following their admission, whilst others may spend their last few weeks and days with us.

Contact details: direct line 0115 962 7619 

Day therapy offers a 16-week programme for patients at home, to attend the day therapy unit for one day a week. The service runs 10am – 4pm Monday, Tuesday, Wednesday and Friday. Patients can engage in a range of activities and be reviewed by the multi-disciplinary team as needed. 

Contact details: direct line 0115 840 2698

  

Hayward House offers an outpatient service for patients with complex symptom and or psychosocial support needs, where they can be reviewed by a Palliative Care doctor or nurse to discuss their concerns. The service offers face to face, telephone or video consultations.

Contact details: direct line 0115 840 2698

The Palliative Care Virtual Ward supports patients at home for a short period, ideally no more than 2 weeks, to try and avoid a hospital admission or to reduce a hospital stay. Daily telephone support is provided by a Palliative Care Consultant and ACP, to manage complex symptoms alongside their existing community teams. 

Our counsellors provide counselling and pre and post Bereavement support to patients and their significant others, including children. This service is provided to both inpatients and outpatients. 

Following a health professional referral to the team, a course of holistic therapy is offered to patients and their carers, with the aim of promoting relaxation and a sense of wellbeing. Therapies are provided in our purpose-built therapy unit or at the bedside in the inpatient unit. Therapies offered include massage, aromatherapy, reflexology, hypnotherapy, Reiki and Indian head massage. 

Complementary Therapy Services booklet

Is a team of Specialist Palliative Care Nurses, with Palliative Medicine Consultant support, who review patients with Specialist Palliative and End-of-life care needs. This service covers all NUH Adult inpatient beds and specialities, at both QMC and City campuses. The 7-day (8am-4pm) service provides advice and support to patients and their multi-disciplinary teams, focusing on symptom management, facilitating decision making around advance care planning and supporting patients to reach their preferred place of care and/or death. 

Upstairs within Hayward House, the study centre has space to provide education sessions to students, community and hospital staff on a range of topics including palliative care, end of life care and communication skills.

Volunteers play a key role in supporting staff to provide the best possible care for patients.

Click below if you are interested in volunteering: https://bit.ly/2UlzzGv

A pay and display car park for visitors is available in close proximity to the Unit.  It is possible to drop passengers off at the main entrance to Hayward House but the car would then need to be parked in the pay and display car park. There are designated car spaces for disabled badge holders at Hayward House and near medicine south entrance. For relatives who need to stay for prolonged periods of time, please ask the nurse in charge about car park passes.

Please do not leave any valuables in your car and ensure it is securely locked.