Emergency Department (ED)
Only come to our ED at QMC if it's for serious, life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe blood loss, serious burns, suspected stroke.
You should only call 999 or visit the ED in a real emergency.
This includes a serious injury or life-threatening problem such as loss of consciousness, severe breathing difficulty, heavy bleeding, severe chest pain, suspected broken bones, deep wounds (e.g. stab wounds), swallowing something harmful or poisonous or a drug overdose.
For non-emergencies the services below are available and will be able to help resolve you issue much quicker than ED which can be busy and subject to long waits.
If you need advice for minor health problems you can speak to your pharmacist for on-the-spot advice and remedies for a wide range of problems such as stomach upsets, coughs and colds, cystitis and emergency contraception.
Out-of-hours GP Service
If you or your family need urgent medical care when your GP surgery is closed (Monday to Friday 6.30pm-8.00am; Saturday, Sunday and public holidays 24 hours) phone the usual surgery number and your call will be re-directed to the GP out-of-hours service.
Not an emergency, but need help fast - ring 111
If you need help fast but don’t think it’s a 999 emergency, you can call NHS 111. The service is available 24 hours a day, seven days a week, and is free to call from landlines and mobile phones.
It can signpost you to a range of local health services, including doctors, community nurses, emergency dental care and late opening chemists.
The 111 service can also put you in contact with the GP out-of-hours service, which can arrange for you to see a doctor or nurse during evenings and weekends if needed.
Urgent Care Centre
111 may also direct you to the new NHS Urgent Care Centre on London Road (next to the BBC building). It is open every day from 7am to 9pm and deals with non life threatening injuries (it has X-ray facilities) and health problems. You don’t need an appointment to attend.
The service aims to be a real alternative to visiting the emergency department (ED) for non-life threatening injury and illness that needs treating straight away. You should have a shorter waiting time than if you visit ED /the hospital.
The centre offers assessment and treatment for urgent health conditions such as:
- minor burns or scalds
- minor head injuries with no loss of consciousness
- skin infections or animal bites
- suspected broken bones, sprains and strains (X-ray facilities are available) - if you have a fracture, the Urgent Care Centre will provide appropriate treatment on site and arrange for you to have follow-up care at the fracture clinic
- eye infections or minor eye injuries
- open wounds or cuts that may require suturing (stitches)
An urgent dental service is also available on-site that can provide free advice on dental problems.
The NHS website
The NHS website provides an award-winning, comprehensive health information service with thousands of articles, videos and tools, helping you to make the best choices about your health and lifestyle, but also about making the most of NHS and social care services in England.