Regulatory information
Helpful information and information the Trust is obliged to make public can be found within this section
Privacy, cookies and disclaimer
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Nottingham University Hospitals NHS Trust (the Trust) cannot accept liability for errors or claims made by advertisers and their inclusion in (name of publication) should not be taken as an endorsement by the Trust
Privacy Notice
Nottingham University Hospitals NHS Trust takes the same care of your information as we do your health. We are always looking at ways to improve our website, and use a range of tools that help us to make sure that it meets your needs. This website does not store or capture personal information unless submitted by you through one of our website forms. The Trust does not make any attempt to find out the identities of those visiting our website, but merely logs general visitor data which is collected and used to improve and maintain the website for the visitors benefit. For more information about how we protect your personal information, you can read or download our Privacy Notice.
Cookies
Nottingham University Hospitals NHS Trust uses cookies to help us understand how people use our website. We use cookies to capture which pages are most popular, how long people spend on each page and what links they use to access the information they are seeking. We may also use cookies to enable the website to ‘remember’ details that you voluntarily give, such as when you complete online forms, so that you do not have to retype the information next time you use the website.
By using this website you are implying consent for these cookies to be placed on your computer. If you would like to remove these cookies and opt-out of the services that use them you can by selecting the appropriate settings on your browser.
Feedback form - What we do with your information
What you should not submit via our form
- Each question within our form clearly stipulates the information required from you. Please do not include futher details about yourself or anyone else within this form other than that being specifically asked. If you wish to contact the Patient Experience team about any other matter, please email qmcpet@nuh.nhs.uk or call 0115 924 9924 ext 67184.
What information we collect
- Your name, your email address and your question or additional comments. Only the question field is mandatory however we would ask that at least include an email address so we may reply to your question.
How we use your information
- The personal information you submit via the hospital feedback form is used to ensure your feedback is seen by the right people. We also use the information you give to enable them respond to your feedback, or to ask for more details if we need them.
Who can access your information
- All access to your submitted information is via a password protected secure access point within our website content management system.
- Members of the Patient Experience team. This access is required to ensure your feedback is read and responded to.
- Senior website administrators. This access is required for technical support purposes.
How we store your information
- When feedback has been submitted, an email is generated and sent notifying the Patient Experience team of the feedback submission. This email contains no personal information. The email does contain a link to a secure web address where an feedback can be securely downloaded from our SSL encrypted website and saved within our protected hospital computer network. Click here to find out more about SSL encryption.
How long we store your information for
- We store personal information for as short a time as possible.
- Your details are deleted from our web system as soon as a memeber of the Patient Experience team has downloaded your question.
- The Patient Experience team delete your details from their system immediately after a suitable response has sent back to you.
Removal of your information from our records
- You are entitled to request that we remove any personal information we have about you stored within our systems at any time. For more information on how to do this please email qmcpet@nuh.nhs.uk or call 0115 924 9924 ext 67184.
For further information please visit our Privacy, cookies and disclaimer page.
Google Analytics
The Nottingham University Hospitals NHS Trust website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Ask us a question - What we do with your information
What you should not submit via our form
- Each question within our form clearly stipulates the information required from you. Please do not include futher details about yourself or anyone else within this form other than that being specifically asked.
What information we collect
- Your name, your email address and your question or additional comments. Only the question field is mandatory however we wouls ask that at least include an email address so we may reply to your question.
How we use your information
- We will share your question with the relevant department within the Trust to find an approriate answer for you.
Who can access your information
- All access to your submitted information is via a password protected secure access point within our website content management system.
- Members of the Patient Experience team. This access is required to ensure your question is read and responded to.
- Senior website administrators. This access is required for technical support purposes.
How we store your information
- When feedback has been submitted, an email is generated and sent notifying the Patient Experience team of the question submission. This email contains no personal information. The email does contain a link to a secure web address where your submitted question can be securely downloaded from our SSL encrypted website and saved within our protected hospital computer network. Click here to find out more about SSL encryption.
How long we store your information for
- We store personal information for as short a time as possible.
- Your details are deleted from our web system as soon as a memeber of the Patient Experience team has downloaded your question.
- The Patient Experience team delete your detials from their system immediatly after a suitable answer has been found and emailed back to you.
Removal of your information from our records
- You are entitled to request that we remove any personal information we have about you stored within our systems at any time. For more information on how to do this please email qmcpet@nuh.nhs.uk or call 0115 924 9924 ext 67184.
For further information please visit our Privacy, cookies and disclaimer page.
Links to and from other websites
Links to other websites
Nottingham University Hospitals NHS Trust website contains links to other websites of interest. However, once you have used these links to leave this website, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide while visiting such websites, and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We recommend that you review the websites privacy policy as a precautionary measure. The trust does not endorse any external sites and is not responsible for their content.
Links from our website
Links from our website are provided for information and convenience only. We cannot accept responsibility for the sites linked to or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.
Disclaimer
Accuracy
While we have tried to compile accurate information on this site and within our mobile applications - and to keep it updated we cannot guarantee that it is 100% complete or correct.
The information provided on this site and within our mobile applications does not constitute professional advice and is subject to change.
Availability
We cannot guarantee uninterrupted access to this website or our mobile applications, or the sites it links to. We cannot accept responsibility for any damages, which arise from the loss of use of this information.
Changes
If our website disclaimer, copyright notice or privacy notice change we will post the changes to the respective pages so you are aware of any new developments.
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