Travel to Work Scheme - Questions and Answers

Here you can find the answers to questions about the Travel to Work Scheme.

 

Application questions and answers

Who is ineligible to participate in the NUH Travel to Work Scheme?

Staff not directly employed by the Trust. Staff with Locum, Bank and Honorary employment status are not eligible to apply to the NUH Travel to Work Scheme,

 

When can I apply?

All travel passes start on the 1st of the month. Application forms must be received by the 13th of the month before the month you wish the travel pass to start - i.e. to obtain a travel pass for 1 November, applications must be submitted by 13 October.

How do I apply?

Click here to apply for your permit now.

If you are a training doctor, your fixed terms contract end date on ESR will reflect your placement dates. Therefore if you are applying for this scheme, please provide evidence of your full rotation at NUH to enable us to review your application against the criteria. You can obtain information on your placement dates from your clinical manager.

Submit the information by email to travel@nuh.nhs.uk stating your application reference number in the Subject line.

 

How long will it take to get my travel pass?

This depends on the date of your application. All travel passes start on the 1st of the month. Application forms must be received by the 13th of the month before the month you wish the travel pass to start..

 

What happens after I submit an application?

You will receive a confirmation email acknowledging your application. After each application window deadline (13th of the month), all applications received will be validated for eligibility. Applications from eligible staff are sent to the travel operator. The travel operators will process the pass to be ready towards the end of the month.

 

How do I get my pass?

The transport operators each have a different procedure for collecting travel passes. You will usually be able to collect your pass at least three days before the start of the pass.

Nottingham City Transport
Once your application has been approved, you will receive an email with an attached joining letter. Please print the letter and take your existing easy rider card (if you have one) and the letter to NCT’s Travel Centre in Nottingham city centre to get the travel loaded on to your current easy rider card or a new easy rider card if you don't already have one. Before collecting your pass, please contact the travel operator after the 26th of the month to verify that your pass is ready for collection.

NOTE: If your pass is not collected within ONE month, the application will be cancelled, and you will need to re-submit an application to get a new pass. 

Trent Barton
Once your application has been approved, your travel pass will be sent to you by post. Please ensure you provide a correct address.

Tramlink
Once your application has been approved, you will receive an email with an attached joining letter. Please print the letter and take it to NET Travel Centre in Nottingham city centre (4 King Street, Nottingham, NG1 2AS).

NOTE: If your pass is not collected within ONE month, the application will be cancelled, and you will need to re-submit an application to get a new pass.

Robin Hood Card
Once your application has been approved, you will receive an email with an attached ‘joining letter’. Please print the letter and take your City Card (if applicable) and the letter to Victoria Bus Station to receive your Robin Hood. You can collect your pass from the 25th of the month.

NOTE: If your pass is not collected within ONE month, the application will be cancelled, and you will need to re-submit an application to get a new pass.

yourbus
yourbus will post your season ticket to the address provided on your application form. Please ensure you provide a correct address.

East Midlands Trains
East Midlands Trains will post your season ticket to the address provided on your application form. Please ensure you provide a correct address.

 

I have applied but I have changed my mind. How can I withdraw my application?

If you have submitted an application but changed your mind (e.g. you want to apply for a pass with a different operator, submitted two applications, etc.), you can withdraw your application before the 13th of the month.

Send an email to travel@nuh.nhs.uk with the subject [WITHDRAW MY APPLICATION]. Quote the application reference number, and indicate the reason for the cancellation.

Example:

To: travel@nuh.nhs.uk

Subject: [WITHDRAW MY APPLICATION No. A4F824L9]

Body:

To whom it may concern,

I would like to request a cancellation to my recent application No. A4F824L9. The reason for cancellation is that __________________________.

Name, Last Name 

After the 13th of the month, your pass will be processed, and you will need to cancel the issued pass. Please refer to cancellations.

 

Can I get a pass for somebody else?

No. Only applicants are entitled for a non-transferrable travel pass. A travel pass/card is not transferrable and any mis-use of the travel to work scheme cards will be handled directly by the operator, and may result in a cancellation of the pass, and a potential banning (temporary or otherwise) from joining the travel scheme again.

 

I’ve lost my travel pass. How do I get a replacement?

In case of travel pass loss, please contact the relevant transport operator to request a new card. Please note that there may be a small charge for this that you will pay directly to the transport operator. 

Payment

How do I pay for my pass?

Passes acquired via the NUH Travel to Work Scheme are deducted from the staff net salary for 12 months (except East Midlands Trains passes, which are deducted in 10 months).

 

Can I pay for my pass via salary sacrifice?

No. Travel to work schemes are not subject to salary sacrifice. All payments will be processed via salary deduction.

 

When do I start paying for my travel pass?

Deductions will be taken directly from your net salary. The first deduction will be taken in the first month of the travel pass. If your travel pass starts on 1 August, the first payment will be deducted in the payslip of the month of August.

At the end of the 12 month period your salary deductions will stop. If you have an annual pass the travel pass will no longer be valid. It is your responsibility to re-apply to the scheme to arrange a new pass.

Note: East Midlands Trains passes are deducted in 10 months. In months 11 and 12 the pass is still valid, but no further deductions will take place.

 

What happens if fares go up?

When you join the scheme the travel pass price is frozen for 12 months, so your monthly deductions will remain the same throughout the 12 months. You will not bear the cost of any fare rises within the 12 month period.

 

Can I join more than one travel to work scheme?

Yes, you can, but please bear in mind that the Trust offers a multi-operator pass: The Robin Hood Card. If your commute is within the Robin Hood Card boundary, a Robin Hood seasonal card might be better than two other passes.

Cancellations and leaving the Trust

Further information

I have more queries. Who should I contact?

For queries related to applications, please email your query to travel@nuh.nhs.uk. For queries related to travel routes and benefits offered by each scheme, please refer to our FAQ section or contact the operator directly.

 

How do I contact the transport operators?

Nottingham City Transport

  • Address: NCT Travel Centre, 5 South Parade, Old Market Square, Nottingham, NG1 2JS.
  • Tel: 0115 950 6070
  • Website: See www.nctx.co.uk/contact for further details, including opening times of the Travel Centre

 

Trent Barton

 

Tramlink

 

Robin Hood (issued by Nottingham City Council)

 

East Midlands Trains

 

yourbus