Patient information

Endoscopy Procedure Referral Received

Depending on the type of referral, the time frame for your required attendance for the procedure will vary:

  • 2 Week Wait Referral: You will need to have your procedure within 14 days of receiving your referral.
  • 2 Week Wait Direct to Test Referral: You will need to have your procedure within 14 days of receiving your referral.
  • Urgent Referral: You will be required to have your procedure within 21 days of receiving your referral.
  • Routine Referral: You will need to have your procedure within 41 days of receiving your referral.
  • Planned/Surveillance Referral: You should have your procedure within 41 days from your planned date.

You will receive a text message notifying you of a received referral and the requested procedure, you can review information about your procedure via the website before being contacted by the department.

Patient Contact

A member of the endoscopy administrative team will contact you via telephone to schedule your procedure within the required time frame. They will discuss the procedure details, necessary preparation, and address any medication queries. After finalising the details and agreeing on a date, you will receive confirmation of the appointment date, time, procedure information, and pre-procedure information via post. Additionally, you will receive a reminder text message containing the same information available on the website.

Please Note: For routine patients, the administrative team can offer only three unique dates and times for your appointment within a six-week period. If you cannot attend within six weeks of the telephone call, you will be referred back to your clinician/GP for the next steps.

Correspondence

You will receive a confirmation letter detailing your appointment date/time, information about your procedure, pre-procedure information, and for colonoscopy procedures, bowel preparation and instructions.

You will also receive a text message reminder 5 days prior to the appointment, and 2 days before, you will receive a telephone call and another text message reminder.

If you have any questions or need to rebook your appointment, please contact the endoscopy department. For appointments at City Hospital or Treatment Centre, call 0115 962 8034. If your procedure is at the Queen's Medical Centre, call 0115 970 9060.

Please Note: If you have not received this information through the post within 5 days of your procedure, please contact the endoscopy department.