Contact us - Clinical cytogenetics service
Please contact the Department of Cytogenetics for advice on scientific and technical issues using the contact details listed below.
Complaints and concerns procedure
For patients who have a complaint or concern regarding the service they have received from the Cytogenetics department please follow the Trust procedure via the link below to report your complaint.
Complaints and concerns from clinical users of the service should be brought to the attention of the Head of Department/Quality Manager/Section Head either by telephone or in writing as soon as possible (see contact details below). The complaint/concern from a clinical user will be recorded, investigated and reported back to the complainant as soon as possible. The procedure defined in the Trust Management of Complaints, Concerns and Compliments policy will be followed where applicable. Where the complaint is of a more serious nature it will be recorded on the Trust incident reporting system (Datix).
Department of Cytogenetics
Centre for Medical Genetics
City Hospital Campus
Nottingham University Hospitals NHS Trust
Location: Ground floor, Centre for Medical Genetics, Gate 3, City Hospital Campus, Nottingham University Hospitals NHS Trust.
Laboratory opening hours
9.00 am to 5.30 pm Monday to Friday.
There is a skeleton staff working most bank holidays, except Christmas Day and Boxing Day, although the laboratory is not open for sample receipt. Out of hours specimens should be stored refrigerated at 4-8 degrees Celsius, and then sent to the Department of Cytogenetics when next open. If a specimen is required to be processed more urgently than our target guidelines, please indicate this on the referral form or alternatively contact us. An answer phone is used when laboratory staff are particularly busy and cannot immediately answer enquiries. Please be patient; we will return your call as soon as possible.
Head of department
Other useful contacts
Interpretation and advice
The Cytogenetics Service provides clinical interpretation of results and advice. Staff are available to discuss particular cases with referring clinicians during normal opening hours.