Staff Helpline

Provided by Health Assured

Your Employee Assistance Programme

Balancing everyday life with the requirements of work and home can create pressure for all of us. Health Assured has partnered with NUH to provide all employees with complimentary and confidential access to the EAP (Employee Assistance Programme), assisting you in achieving this balance.

Health Assured's free telephone number is: 0800 028 0199 and is available 24/7, 365 days a year. 

What can they help with? Take a look below at the things they can offer support for.

How can Health Assured help?

An EAP is an employee benefit designed to help you deal with any personal or professional problems that could be impacting your general health and wellbeing. In recognition of the fact that employees and retirees may sometimes be affected by family and relationship difficulties, limited services can be provided to an employee’s dependants and retirees living at the same address as the NUH staff member; however, this service does not extend to dependents under the age of 16.

Health Assured is an independent, external organisation that adheres to a robust, professional code of conduct. Depending on the nature of the issue, advice or counselling can be provided by fully qualified professionals. All calls are treated with the strictest confidence and in line with the British Association of Counselling and Psychotherapy (BACP) code of ethics. The only time confidentiality may ever be broken is if we believe you or a third party is in significant physical danger.

Further information can be found on the Wisdom website by using our organisation code MHA089937. 

What can I use this service for?

You can use the Health Assured confidential service for a range of issues, including but not limited to:

Work issues

  • Starting a new job
  • Returning to work
  • Increased responsibility
  • General stress
  • Dealing with conflict
  • Managing change
  • Flexible working rights

Personal life

  • Stress and Anxiety
  • Separation
  • Family issues
  • Bereavement
  • Legal problems
  • Addiction
  • Abuse or discrimination

Finances

  • Managing debt
  • Controlling credit
  • Benefit entitlement
  • Money management
  • Living on a low income
  • Identity theft
  • Tax information

Health

  • Terminal illness
  • Mental health issues
  • Substance misuse
  • Long term illness 
  • Accidents and injuries
  • Travel advice
  • Medical information

Retirement

  • Coping with change
  • Early retirement
  • Coming to terms with retiring
  • Relationships and retiring 

Wellbeing Portal

The Health Assured Wellbeing Portal has a range of information, advice and support available including:

  • Wellbeing resources at your fingertips are designed to quickly inform and assist with a number of common corners, ranging from stress to diet to helpful fitness and wellbeing advice.
  • Cognitive Behavioural Therapy (CBT) online: a range of CBT self-help modules, informative factsheets, and invaluable advice videos from leading qualified counsellors.
  • Four-week self-help programmes
  • Mini-health checks

You can access the portal by vising the Wisdom website and using our organisation code: MHA089937.

You can also download the Wisdom app.

24/7 counselling services

  • All calls are answered in a UK-based office 24 hours per day.

  • BACP/UKCP/BPS-accredited therapists provide structured telephone counselling (up to six sessions per issue). Minimum of a Counselling Diploma, 450 hours+ experience, and Employee Assistance Programme experience.

  • Network of 1,500 BACP/BPS/UKCP accredited counsellors across the UK for the provision of local face-to-face counselling, vetted for qualifications, experience, supervision, premises, insurance, and specialisms.

Manager Referrals 

You will be directed to a Consent Holding page, which also includes guidance notes and FAQs. You do not have to log in to complete a referral; simply scroll down to the consent statement and start completing the form on the right-hand side of the page. The referring manager’s (your) details will need to be put in the referrer’s box, and the employee’s in the employee’s details box.

Submit EAP referrals here

Confidentiality

All counsellors providing services under the Employee Assistance Programme are bound by the confidentiality provisions of the BACP Code of Ethics and Practice.

The code of ethics and practice of the BACP bind all counsellors providing services. Any legal information provided to you is subject to the confidentiality provisions of the Law Society of England and Wales code of practice for solicitors.

The effect of these various codes of ethics and practice is that anything you may discuss with a counsellor or legal consultant remains confidential. Neither the fact that you have used the service nor the content of any contact will be divulged to your employer or anyone else outside of Health Assured. The only circumstances in which information may be disclosed are:

  • If you provide explicit consent.
  • Health Assured is ordered by a court of law to disclose information.
  • The nature of your problem is such that the counsellor has reasonable grounds for believing that there may be a risk of harm to yourself or someone else.
  • In the latter case of risk of harm, the counsellor would seek your agreement to disclose relevant information to an appropriate party (such as emergency services). If you are unable to give that consent, then the counsellor, following consultation with a supervisor and senior manager, may feel it appropriate to break confidence in the interests of safety.