Listening to feedback

Staff Friends and Family Test

We run our Staff Friends and Family Test (FFT) 3 times a year (Quarter 1, Quarter 2 and Quarter 4) to enable us to get feedback from colleagues on what it’s like to work here. 

From your feedback we build on what we are doing well and improve in those areas that you tell us we need to.

We always ask the following mandatory questions:

How likely are you to recommend NUH to friends and family if they needed care or treatment?

How likely are you to recommend NUH to friends and family as a place to work?”

 

But may also from time to time collect further feedback linked to the key themes of our national staff survey action plan, which you will be able to rank us on how we are doing and also add comments – good and bad - all of which are really helpful.

The Staff FFT is promoted widely across the Trust and you will be asked to complete the survey through a link that can be accessed on any computer/electronic device. 

 

National Staff Survey

The National Staff Survey runs annually for around eight weeks during the Autumn. It is a national initiative and a really good way for you to give feedback on NUH. Your responses are particularly important as it is the measure by which we are benchmarked against other trusts and it contains more detail than the quarterly FFT surveys.

As with the Staff FFT it is promoted widely across the Trust, however there is one main difference in that you will be sent a personal email and reminders with a link to complete the survey. 

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